Returns & Exchanges Policy

Last Updated: September 13, 2026

At Funny MLB Sweater, every product is made only after an order is placed. We operate under a Print-on-Demand (POD) model, which means each sweater or apparel item is produced specifically for the customer based on the selected design, size, style, color, and other available product options.

Because our products are made to order and are not simply pulled from large quantities of pre-made warehouse inventory, our return and exchange policy is different from that of traditional retail stores.

Please read this policy carefully before placing your order.

1. Made-to-Order Product Policy

All Funny MLB Sweater products are produced specifically in response to customer orders.

This means:

  • Products enter production after an order is placed.
  • Items are not mass-produced in large quantities in advance.
  • We do not rely on large quantities of ready-made inventory for every design.
  • Each product is produced according to the customer’s selected design, size, style, color, and available product options.

For this reason, we generally do not accept returns, exchanges, or refunds for reasons unrelated to product defects, manufacturing problems, printing errors, or fulfillment mistakes.

2. Non-Returnable and Non-Exchangeable Cases

We generally do not accept returns, refunds, or exchanges in the following situations:

  • The customer selected the wrong size.
  • The customer changed their mind after purchase.
  • The customer no longer wants the product.
  • The customer ordered the wrong design, color, size, style, or product type.
  • The customer entered incorrect personalization details, where applicable.
  • The product does not match the customer’s personal preference regarding fit, style, color, or design.
  • Minor color differences occur due to screen, monitor, or mobile device display settings.
  • Minor print placement, pattern alignment, or artwork positioning differences occur as part of the made-to-order production process.
  • The product is damaged after delivery because of misuse, wear, improper washing, improper drying, or failure to follow care instructions.
  • The package was shipped to an incorrect or incomplete address provided by the customer.
  • The customer refuses delivery or fails to collect the package.

Please review your product, size, design, shipping address, and all other order information carefully before completing checkout.

3. Eligible Cases for Replacement or Refund

We will review your request and may approve a replacement, refund, or other reasonable resolution when:

  • The product arrives damaged.
  • The product is defective.
  • The product has a clear printing or manufacturing issue.
  • The product received is materially different from what was ordered.
  • The wrong product was sent due to our error.
  • The wrong size was sent due to our production or fulfillment error.
  • The wrong design, color, or style was sent due to our error.
  • The product has a significant production issue that affects its normal appearance or use.

Order issues must be reported within 7 days of confirmed delivery. Requests submitted after this period may not be eligible for a replacement, refund, or other resolution.

4. How to Report an Order Issue

If your order arrives damaged, defective, misprinted, or incorrect, please contact us at:

Email: [email protected]

Please include:

  • Your order number.
  • Your full name or the email address used at checkout.
  • A clear description of the problem.
  • Clear photographs showing the affected product and issue.
  • Photographs of the packaging if the package arrived damaged.
  • Tracking information, where available.

Please provide clear photographs showing the entire product as well as close-up images of the affected area when possible.

Our customer support team will normally review your request and respond within 2–3 business days.

5. Review and Resolution Process

Once we receive your request, we will review your order information, photographs, description of the issue, and other available information.

If your request is approved, possible resolutions may include:

  • A free replacement.
  • A partial refund.
  • A full refund.
  • Store credit.
  • Another reasonable resolution based on the circumstances.

The appropriate resolution depends on the nature of the problem, the condition of the product, the evidence provided, and information available from our Print-on-Demand production, fulfillment, and shipping partners.

6. Return Shipping

Please do not return any product without contacting Funny MLB Sweater first.

If a physical return is required, we will provide return instructions after your request has been reviewed and approved. In many cases involving defective, damaged, or misprinted Print-on-Demand products, returning the original item may not be necessary and clear photographs may be sufficient to review the issue.

If a return is required because of a verified production or fulfillment error, we may cover applicable return shipping costs.

If a customer sends a product back without authorization, the return may not be accepted or eligible for reimbursement.

7. Personalized and Custom Products

Personalized or custom-made products are generally considered final sale unless they arrive damaged, defective, misprinted, or incorrect due to a production or fulfillment error.

Customers are responsible for carefully reviewing all customization information before placing an order.

Funny MLB Sweater is not responsible for customer-submitted mistakes such as:

  • Spelling errors.
  • Incorrect names.
  • Incorrect numbers or dates.
  • Incorrect custom text.
  • Incorrect size selection.
  • Incorrect uploaded information or customization instructions.

Once a personalized product has entered production, changes or cancellations may no longer be possible.

8. Size Responsibility

Customers are responsible for reviewing the applicable product size chart before placing an order.

Sweater and apparel sizing may vary depending on the garment style, manufacturer, production partner, body measurements, and personal fit preference.

We strongly recommend comparing the measurements shown in the size chart with a similar garment you already own rather than relying only on your usual clothing size.

We generally do not offer refunds or exchanges when the customer selected the wrong size or when the product does not fit according to the customer’s personal preference.

If you are unsure about sizing, please contact us before placing your order.

9. Exchanges

Because each Funny MLB Sweater product is made on demand, we do not provide traditional exchanges simply because a customer wants another size, design, color, or style.

Eligible Exchange Cases

  • Defective product.
  • Damaged product.
  • Clearly misprinted product.
  • Wrong product sent.
  • Wrong size sent due to our error.
  • Wrong design or style sent due to our error.

Non-Eligible Exchange Cases

  • Incorrect size selected by the customer.
  • Change of mind.
  • Personal fit preference.
  • Personal style or color preference.
  • Customer ordering mistakes.
  • Minor color differences caused by screen settings.
  • Minor print positioning or pattern alignment variations caused by production.

Because products are manufactured specifically for individual orders, we cannot simply return a made-to-order product to inventory and exchange it for another size or design unless the original product has a verified production or fulfillment issue.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because Print-on-Demand production may begin shortly after checkout, order changes and cancellations are available only during a limited period and are not guaranteed.

Requests should be submitted within:

  • 4 hours after ordering on business days.
  • 12 hours after ordering on weekends.

After the applicable window has passed, your order may already have entered production and may no longer be eligible for modification or cancellation.

Approved cancellations may be subject to a 30% management and transaction fee to cover payment processing, order handling, production preparation, and administrative costs.

To request an order change or cancellation, contact [email protected] and include your order number together with the specific change you would like to request.

11. Refused, Returned, or Undeliverable Packages

A package may be returned to us or to a fulfillment partner for reasons including:

  • Incorrect shipping address.
  • Incomplete shipping address.
  • Failure to collect or pick up the package.
  • Refusal of delivery.
  • Unavailable recipient.
  • Delivery restrictions at the destination.

If an order is returned because of information or circumstances attributable to the customer, we may offer reshipment at the customer’s expense.

If a refund is approved under these circumstances, applicable shipping, handling, production, or other non-recoverable costs may be deducted from the refund where appropriate.

Funny MLB Sweater is not responsible for delivery problems caused by incorrect or incomplete shipping information entered by the customer during checkout.

12. Packages Marked as Delivered

If tracking information shows that your order has been delivered but you cannot locate the package, please first check:

  • Household members.
  • Neighbors.
  • Building reception or mailroom.
  • Parcel lockers.
  • Local post office or carrier facility.
  • The shipping carrier.
  • Safe delivery locations around your property.

If you still cannot locate the shipment, please contact us with your order number and tracking information.

We will do our best to assist with the investigation. However, a refund or replacement is not automatically guaranteed for packages that tracking confirms were delivered to the shipping address submitted during checkout.

13. Damage After Use or Improper Care

Funny MLB Sweater is not responsible for damage occurring after delivery because of:

  • Normal wear and tear.
  • Improper use.
  • Incorrect washing or drying.
  • Use of bleach or harsh chemicals.
  • Exposure to excessive heat.
  • Improper storage.
  • Accidental damage.
  • Customer alterations or modifications.
  • Failure to follow applicable garment care instructions.

If you believe your product arrived damaged or defective, please report the issue within 7 days of delivery and provide clear photographs before extensively wearing, washing, altering, or using the product.

14. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used when the order was placed.

After a refund is issued, additional processing time may be required before it appears in your bank account, credit card statement, or payment account. Processing times are controlled partly by the applicable payment provider or financial institution.

Original shipping charges may be non-refundable unless the refund results from a verified error on our side or another situation where we determine that shipping should also be refunded.

15. Chargebacks and Payment Disputes

We encourage customers to contact Funny MLB Sweater before opening a chargeback or payment dispute.

Many product, fulfillment, or delivery issues can be reviewed and resolved more efficiently when our customer support team is given an opportunity to investigate the order first.

If you have an order problem, please contact [email protected] with your order number and a description of the issue.

16. Our Responsibility

Funny MLB Sweater works with third-party Print-on-Demand production, fulfillment, and shipping partners to manufacture and deliver customer orders.

However, Funny MLB Sweater remains your primary point of contact for customer support relating to purchases made through our website.

If your product arrives damaged, defective, misprinted, or incorrect due to a verified production or fulfillment issue, we will review the situation and work toward an appropriate resolution in accordance with this policy.

17. Contact Information

For returns, exchanges, refunds, cancellations, or other order-related questions, please contact:

Funny MLB Sweater
Website: FunnyMLBSweater.com
Email: [email protected]
Phone: +1 (214) 555-0147

Mailing Address: 1910 Pacific Ave Dallas, TX 75201 United States

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

When contacting us about an existing order, please include your order number and the email address used at checkout so our team can locate your order more quickly.